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How to Group Questions to a Category With Magento 2 FAQ Extension

how to group questions to a category by magento 2 faq extension

FAQ page is a crucial part of any online website where you organize information and addresses common questions that customers often ask about the products or services. These questions can belong to different aspects like payments, features, delivery, or refund.

Hence, to make it easier for users to find what they’re looking for, you should group questions to an appropriate category. Through it, boosting users’ experience and traffic becomes more effective. This tutorial, we’ll help you to do it by using the Magento 2 FAQ module.

I. What is the Magento 2 FAQ extension

Magento 2 FAQ extension is a powerful tool to build an informative FAQ page. It gives store owners the ability to create unlimited frequently asked questions and answer them. Our Magento 2 FAQ module also allows customers to submit their questions to your website.

From that, customers can quickly look for useful information from the FAQ page, and it will help to enhance their satisfaction.

II. Group questions to the category by using Magento 2 FAQ module

We’ll show you two ways that you can use to group questions into categories.

1. The first way

In the backend, navigate to the Content tabchoose the Questions option.

choose the question options - magento 2 faq module
Choose the question options

The grid that includes all the questions you have created will be displayed. Find the questions that you want to assign to the category and click to edit it in the Action tab.

the questions grid - magento 2 faq module
The questions grid

After selecting the question, go to the General Information tab, choose an appropriate category for the question.

If you can’t find a suitable category for the question, you can click to the New Category button to create a new one.

group question to a category - magento 2 faq module
Group question to a category
create a new category -magento 2 faq module
Create a new category

Let’s see the result:

the result - faq page
The result

2. The second way

From the backend, navigate to the Content tabchoose the Categories option. 

choose the categories option - magento 2 faq module
Choose the categories option

Then you can see the grid that contains all the categories that you have created. Looking for your wanted category and click to edit it in the Action tab.

the categories grid - magento 2 faq module
The categories grid

After selecting the category, go to the Questions in Categories tab. Choose the questions that you want to assign to this category.

group questions to the category - magento 2 faq module
Group questions to the category

In case you can’t find your desired category, you can add a new category and then do each step like the above guide.

Add new category - magento 2 faq module
Add new category

Let’s see the result:

The result - faq page
The result

Conclusion

We have already suggested two ways to group questions to the category by using the Magento 2 FAQ module. We hope that after reading this tutorial, you can organize your frequently asked questions well.

Feel free to contact us via email or leave a comment below if you have any questions.

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About Jen Tran

Jen Tran
Jen Tran works for Magezon as a marketer. She is responsible for writing blogs about Magento and Magezon extensions to help Magento users have a better understanding of it.

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