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5 tips to increase contact form conversion rate

5 tips to increase contact form conversion rate

It’s undeniable that contact forms play a vital role in building bridges between your company and customers. Even when you’re unavailable, customers can still use contact forms to keep in touch with you. Increasing conversion rate of your contact form, therefore, can make a big difference to your business.

However, for me, improving contact form conversion rate is not easy, not to say an art. But of course, it’s not impossible. And based on my experience as well as online research, I’d like to share with you 5 tips to encourage customers to fill in your contact form.

1. Simple is the best

2. Create trust for your contact form

3. Reduce friction

4. Design for mobile

5. Make it easy to access contact form

1. Simple is the best

‘Simple is the best’ is certainly true when it comes to contact forms. A too complicated form definitely makes your clients feel tired, or even annoyed. In contrast, a simple one will make it much easier for customers to complete. In that spirit, keeping your contact form simple will increase the chance that visitors fill it out.

Now you may wonder what a ‘simple’ contact form is?

First, being simple means all form fields are necessary. So let’s look back at your contact form. Do I really need this form field? Will that form field help me collect what I want? Think carefully and wisely to decide what to keep and what to eliminate so that you can drive high quality conversions.

Secondly, be simple in form layout and format. It shouldn’t include too many texts or too many images. Don’t use too many font types (personally I prefer san serif font for contact form), font sizes or colors that can make clients confused.

Increase contact form conversion rate _ Simple forms

Make your contact form simple, then just wait and see the contact form conversion rate increase.

2. Create trust for your contact form

Have you ever wondered why customers buy products from your online website? They come to you even when you exist online. They come to you even when they’ve never seen you in reality. If you think about that, it’s the matter of trust.

The same to your contact form. If you want customers to provide their personal information via an online form, then your contact form have to gain trust from them.

First, don’t make your contact form just a blank one asking for personal information. Instead, let customers know why you need their information and what will be done with it.

In case your store has a location, including Google Maps in your contact form will be an effective way to gain trust.

Increase contact form conversion rate _ Google Maps

Another great idea is that let them know when they should they expect a response. In other words, be clear when you will reply to them once you receive their submissions. This could help build their trust, of course, as long as you reply on time.

Increase contact form conversion rate _ Let customers know when you reply

3. Reduce friction

By reducing friction, customers will be encouraged to complete your contact form instead of giving up halfway.

So how can you reduce friction? Here are some simple ways:

– Show customers what and how they should fill. You can do this with the help of placeholder text (or ghost text). If you need to give a detailed instruction, let’s consider using tooltips next to each form field.

Increase contact form conversion rate _ Placeholder text
Placeholder text
Increase contact form conversion rate _ Tooltip
Tooltip

– Show where users are in the contact form. Highlight the form field they are filling so that they know where to continue in case they get distracted.

Increase contact form conversion rate _ Highlight where customer is filling

– Use validation to let users know they miss to fill a field or enter wrong submission format. This way, they don’t have to waste time finding errors after having tried to submit the form. At the same time, you can collect high quality information.

Increase contact form conversion rate _ Validation

– Limit mandatory form fields. If there are too many fields of this kind, customers may feel reluctant to fill out. Also, be careful in deciding which form fields is mandatory and which ones are optional. For example, people are more reluctant to leave their phone number than an email address. So if you include this field in your form, let’s make it optional and maybe let customers know why.

– Use multi page form. By applying this kind of form, first you can solve the problem of long contact forms. Besides, it can help customers easily navigate. They will know how many parts the form has, where they are and how much left to complete.

Increase contact form conversion rate _ Multi page form

The more friction you can reduce, the more likely customers will complete the form and the higher you contact form conversion rate will be.

4. Design for mobile

Increase contact form conversion rate _ Responsive

Due to rapid increase in mobile audience, the demand of responsive design is growing too. And mobile friendly contact forms are not an exception. As viewing a contact form on mobile is totally different, let’s think carefully how to build and customize it.

For example, for the form field with a drop-down list of countries, it’s advised to have major countries right at the top by default. As on mobile, you cannot filter by first character like on laptop, this will help mobile users quickly find their wanted countries without having to dig through a massive list.

So as more and more users access your contact form by mobile phone, it’s vital that the form is designed to work perfectly on this kind of device. However, you should not ignore other devices that a lot of customers also use. So to sum up, design your contact form for everyone and every device.

5. Make it easy to access contact form

The more easily users can access your contact form, the more likely they are to fill it out.

And an effective way is to add contact form on different pages of your website. By this way, customers don’t have to waste time finding it. Instead, they can access it where they already are.

If you’re afraid that there’s not enough space on a page to add the form, let’s display it in the format of popup, slide in or link form.

Conclusion

A high contact form conversion rate certainly means a lot. It not only helps you connect with more customers, create a closer relationship with them but also can push up your sales.

My final advice is combine different ways to encourage customers to complete your contact form. Also, keep track of contact form statistics and make appropriate adjustments. And more importantly, put yourself in customers’ shoes to see with this contact form, would you fill it out if you were a customer?

What about your ideas to boost contact form conversion rate? Please feel free to share with us by leaving your comment below!

About Trang Vu

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